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Solutions Engineer - Remote Eligible
Drive critical solution changes to align customer needs with Sift's product offerings.
Remote
Senior
$77,000 - 104,000 USD / year
2 weeks ago
✨ About The Role
- The Solutions Engineer will act as a bridge between customer-facing teams and engineering/product teams, ensuring alignment between customer needs and product offerings.
- They will own complex customer issues and partner with Technical Account Management and Support Engineering teams to onboard Enterprise accounts.
- The role involves understanding customers' business problems and technical requirements to empower them in solving complex issues.
- The engineer will serve as the technical point of contact throughout the customer lifecycle, ensuring successful integration and machine learning model health.
- They will also be responsible for automating and optimizing internal and external processes, including writing custom queries and scripts to demonstrate ROI.
⚡ Requirements
- The ideal candidate has a minimum of 5 years of experience in a technical customer-facing role.
- They possess exceptional communication skills, enabling them to convey complex technical concepts to both technical and non-technical audiences.
- A strong collaborative spirit is essential, as they will work closely with data science, engineering, and product teams.
- The candidate should demonstrate a resourceful and proactive approach, willing to investigate anomalies and challenge the status quo.
- A growth mindset and a passion for learning new skills to tackle technical challenges are crucial for success in this role.
About Sift
The Leader in Digital Trust & Safety