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Director of Operations

Optimize the customer journey to improve conversion rates and reduce churn for small businesses.
San Francisco Bay Area
Senior
$140,500 - 160,000 USD / year
2 weeks ago
SimplyInsured

SimplyInsured

We sell health insurance to small businesses 100% online.

1 Similar Job at SimplyInsured

✨ About The Role

- Responsible for continuously evaluating and improving operational processes to enhance efficiency and quality - Utilize data-driven insights to inform decision-making and optimize conversion funnels - Develop strategies to reduce customer churn rates and build customer loyalty - Lead a high-performing team of digital operations professionals, providing mentorship and guidance - Collaborate with other departments to ensure seamless integration and alignment of digital operations with overall business functions

⚡ Requirements

- Experienced leader with a track record of managing operational teams in a fast-paced digital environment - Skilled in problem-solving and motivating teams to address issues with urgency - Proficient in Customer Service platforms and technologies like Salesforce - Strong in people management, process optimization, and identifying operational bottlenecks - Self-motivated, proactive, and able to work accurately under pressure with minimal supervision
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Director of Operations
San Francisco Bay Area
$140,500 - 160,000 USD / year
Operations
About SimplyInsured
We sell health insurance to small businesses 100% online.