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Operations Specialist - Remote Eligible
Analyze customer feedback to enhance the creative experience for clients.
Remote
Junior
5 days ago
✨ About The Role
- The Project Support Operations Associate will review internal projects to identify customer dissatisfaction and internal challenges.
- The role involves generating findings, recording, and sharing conclusions on internal issues and quality concerns that affect account health.
- The candidate will address and resolve issues raised by internal teams and collaborate cross-functionally with various departments.
- Timely and effective communication regarding issue resolution to internal stakeholders is a key responsibility.
- The position requires evaluating existing working processes and identifying areas for improvement to enhance efficiency.
âš¡ Requirements
- The ideal candidate will have 1-2 years of experience in customer support and quality assurance roles, preferably in tech-related companies.
- A meticulous attention to detail and strong process orientation are essential for success in this role.
- The candidate should possess high personal standards for quality, accountability, and reliability.
- Excellent verbal and written communication skills in English are required to effectively interact with internal stakeholders.
- Outstanding interpersonal skills are necessary to thrive in a fast-paced team environment.
- A solid understanding of customer satisfaction and the potential issues that may disrupt it is crucial for this position.
Operations Specialist - Remote Eligible
Remote
Operations
Job is no longer active
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