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Customer Support Specialist - Remote Eligible
Organize and conduct webinars to educate customers on using Synder's software products.
Remote
Entry Level
1 week ago
✨ About The Role
- The support specialist will provide assistance for several software products in the accounting sphere.
- Responsibilities include supporting customers via emails, chat, phone calls, and video conferences.
- The role involves organizing webinars and demo presentations to educate users about the products.
- Writing user guides and participating in customer behavior research are key tasks.
- The specialist will analyze client feedback and inquiries to identify potential issues with the user interface.
- Managing and resolving challenging client situations with effective communication skills is required.
- The work environment is team-oriented, focusing on customer satisfaction as the ultimate goal.
- The role requires a proactive approach to assist customers in installation, troubleshooting, and achieving their tasks successfully.
⚡ Requirements
- The ideal candidate will possess strong English communication skills at a C1-C2 level.
- A willingness to work a full-time schedule from 6 a.m. to 3 p.m. (GMT+8) is essential.
- Candidates should have excellent listening skills and the ability to communicate effectively with customers.
- Experience in IT and computer literacy is preferred, with any relevant degree being a plus.
- The successful individual will demonstrate stress resistance and the ability to handle complaints calmly.
- A genuine passion for helping people, particularly customers, is crucial for this role.
- Flexibility and multitasking abilities are important to manage various tasks effectively.
- The candidate should show initiative, proactivity, and professionalism in their work.
About Synder
Easy accounting for e-commerce