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Tier 2 Technical Support Representative (English-speaking) - Remote Eligible

Drive seamless integration between Zuora and SFDC platforms for enhanced deal processes.
Remote
Senior
3 months ago

✨ About The Role

- Deal Process Optimization: Evaluate and streamline end-to-end deal processes to enhance efficiency and accuracy - Zuora and SFDC Integration: Utilize expertise in Zuora and SFDC to drive seamless integration between the two platforms - Data Analysis and Reporting: Generate regular reports on deal metrics, identify trends, and contribute to the development of dashboards - Cross-Functional Collaboration: Work closely with sales, legal, finance, and operations teams to gather requirements and ensure alignment with business objectives

⚡ Requirements

- Bachelor’s degree in Business, Finance, IT, or a related field with proven experience in deal desk operations - Strong understanding of subscription-based business models and revenue recognition principles - Excellent analytical and problem-solving skills with effective communication and collaboration abilities - Experience with system integrations, data migrations, and custom configurations within Zuora and SFDC - Demonstrated familiarity with the SaaS/B2B Industry, revenue recognition rules, and ability to partner with GTM teams
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Tier 2 Technical Support Representative (English-speaking) - Remote Eligible
Remote
Support
About UpKeep
Mobile-first software for maintenance teams.