Technical Support Associate - Remote Eligible

✨ About The Role

- The Technical Support Associate will be responsible for solving complex support inquiries related to software bugs or data issues. - This role involves liaising with veterinary professionals to assist them in their purchasing decisions using the Vetcove platform. - The associate will support users by responding to inquiries via ticketing software and troubleshooting issues. - Documenting steps to reproduce software bugs and submitting tickets for engineering is a key responsibility. - The role includes investigating data issues and either resolving them or submitting tickets for data engineering. - The associate will handle various administrative responsibilities, including account management and item reviews. - Collaboration with engineering and corporate teams to provide feedback on feature requests is expected. - Continuous development and expansion of support workflows to enhance user experience is a part of the job.

⚡ Requirements

- The ideal candidate should have at least 1 year of relevant, technical-facing work experience. - A bachelor's degree is required for this position. - Excellent written and verbal communication skills are essential for effectively supporting users. - The candidate should demonstrate patience and compassion when handling difficult situations. - A proactive self-starter who thrives in a fast-paced, team environment will be successful in this role. - The ability to adapt quickly and manage multiple concurrent responsibilities is crucial. - A strong desire to learn and help customers succeed is important for this position. - Collaboration skills and a positive attitude are key traits for a successful team member.