✨ About The Role
- The Operations and Insights Analyst will build data pipelines to provide reliable and timely data insights.
- This role involves enabling product support to capture insights related to customer, product, and team performance.
- The analyst will develop and maintain workforce capacity models to forecast staffing needs.
- Supporting the measurement of AI-augmented support processes will be a key responsibility, including experiment and metric design.
- Collaboration with data science and engineering teams to manage the Product Support data structure and pipelines is expected.
âš¡ Requirements
- The ideal candidate will have at least 3 years of relevant experience in data analysis and operations.
- Proficiency in SQL and experience with data visualization tools like Tableau or Mode is essential.
- A strong understanding of statistical analysis and data modeling techniques is necessary for success in this role.
- The candidate should have experience in building complex ETL jobs and presenting technical findings to non-technical stakeholders.
- Problem-solving skills are crucial, particularly in addressing issues that impact customer and product support teams.