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Technical Operations & Insights Analyst - Remote Eligible

Build data pipelines that enable reliable, accurate, and timely data insights for product support.
Remote
Mid-Level
$112,000 - 238,000 USD / year
1 week ago

✨ About The Role

- The Operations and Insights Analyst will build data pipelines to provide reliable and timely data insights. - This role involves enabling product support to capture insights related to customer, product, and team performance. - The analyst will develop and maintain workforce capacity models to forecast staffing needs. - Supporting the measurement of AI-augmented support processes will be a key responsibility, including experiment and metric design. - Collaboration with data science and engineering teams to manage the Product Support data structure and pipelines is expected.

âš¡ Requirements

- The ideal candidate will have at least 3 years of relevant experience in data analysis and operations. - Proficiency in SQL and experience with data visualization tools like Tableau or Mode is essential. - A strong understanding of statistical analysis and data modeling techniques is necessary for success in this role. - The candidate should have experience in building complex ETL jobs and presenting technical findings to non-technical stakeholders. - Problem-solving skills are crucial, particularly in addressing issues that impact customer and product support teams.
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Technical Operations & Insights Analyst - Remote Eligible
Remote
$112,000 - 238,000 USD / year
Operations
About Visly
Build React components visually