✨ About The Role
- Responsible for amending customers' payroll tax filings accurately, efficiently, and in a timely manner
- Document, improve, and scale workflows to build an efficient amendment process
- Provide high-quality customer service while assisting customers with tax issues
- Identify, document, and solve issues that may arise due to customer error or product bugs/limitations
- Collaborate with cross-functional teams to ensure a seamless experience for customers
âš¡ Requirements
- Experienced tax professional with 2-4 years of tax and/or payroll tax experience, preferably with federal and state payroll tax filings
- Strong attention to detail and accuracy, with a passion for improving workflows and processes
- Self-motivated individual who can work independently in a fast-paced and innovative environment while collaborating with multiple functions
- Excellent interpersonal and writing skills, comfortable communicating with people over phone and email
- Proficient in Microsoft Excel and Google Sheets