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Technical Support Engineer - Remote Eligible
Act as an engineering escalation point for complex technical issues impacting customer success.
RemoteSan Francisco Bay AreaLos AngelesSeattle
Mid-Level
$75,000 - 115,000 USD / year
1 week ago
Wingman (Clari)
Wingman helps inside sales reps with coaching while they're on a call.
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✨ About The Role
- The Technical Support Engineer will act as an engineering point of escalation for highly technical issues, taking ownership from initial troubleshooting to resolution.
- The role requires serving as a subject matter expert (SME) for both internal and external stakeholders, identifying expected and unintended product behavior.
- The engineer will work through complex technical issues and provide clear direction to customers in both technical and non-technical terms.
- Writing scripts and queries to solve complex customer problems is a key responsibility of this position.
- The engineer will document bugs and feature requests with Product and Engineering teams for issues impacting customers.
âš¡ Requirements
- The ideal candidate will have 2-4 years of relevant experience in a Technical Support role, preferably within a B2B SaaS company.
- A strong understanding of APIs, Salesforce, and SQL/SOQL is essential for success in this position.
- Excellent written and verbal communication skills are necessary, as the role involves empathizing with customers of varying technical abilities.
- The candidate should possess strong problem-solving and troubleshooting skills, demonstrating a natural investigative mindset.
- Experience with tools such as Salesforce Service Cloud, Jira, and Slack will be beneficial.
Technical Support Engineer - Remote Eligible
RemoteSan Francisco Bay AreaLos AngelesSeattle
$75,000 - 115,000 USD / year
Engineering
About Wingman (Clari)
Wingman helps inside sales reps with coaching while they're on a call.