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Technical Support Specialist - Remote Eligible
Guide customers through technical issues to enhance their understanding of the platform.
RemoteSan Francisco Bay Area
Junior
$60,000 - 90,000 USD / year
1 week ago
Wingman (Clari)
Wingman helps inside sales reps with coaching while they're on a call.
Job is no longer active
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✨ About The Role
- The Technical Support Specialist will guide and coach new users who may be unfamiliar with the platform.
- Timely responses to customer inquiries are required, adhering to set Service Level Agreements (SLAs).
- The role involves triaging incoming product requests and routing them to the appropriate teams.
- The candidate will utilize internal resources to resolve customer issues effectively.
- There is an expectation to optimize internal and external documentation as necessary.
âš¡ Requirements
- The ideal candidate has 1-2 years of experience in a customer-facing role that involves technical troubleshooting.
- Strong written and verbal communication skills are essential, with the ability to empathize with customers of varying technical abilities.
- A passion for delivering outstanding customer experiences is crucial for success in this role.
- The candidate should possess strong analytical, problem-solving, and troubleshooting skills.
- Experience working in a fast-paced, client-centric environment is highly valued.
Technical Support Specialist - Remote Eligible
RemoteSan Francisco Bay Area
$60,000 - 90,000 USD / year
Support
Job is no longer active
About Wingman (Clari)
Wingman helps inside sales reps with coaching while they're on a call.